We want your order experience to be smooth and easy. This FAQ answers the most common questions about ordering, shipping, and returns.
Ordering
How do I place an order?
Browse our collections, add items to your cart, and proceed to checkout. You'll enter shipping information and payment to complete your order.
What payment methods do you accept?
We accept major credit cards, debit cards, and select digital payment methods. Payment options are displayed at checkout.
Is my payment information secure?
Yes, our checkout uses industry-standard SSL encryption. We never store your full credit card information.
Can I modify my order after placing it?
Contact us immediately after ordering. Once shipped, orders cannot be modified. We process orders quickly, so reach out as soon as possible.
What's your age verification policy?
You must be 21+ to order vape products and other age-restricted items. Age verification may be required at checkout or delivery.
Shipping
Where do you ship?
We ship within the United States. Some products have state-specific restrictions based on local laws.
How much does shipping cost?
Shipping costs are calculated at checkout based on order weight and destination. Free shipping may be available for orders over certain amounts.
How long does shipping take?
Standard processing: 1-3 business days. Delivery times vary by location:
- West Coast: 2-4 business days
- Midwest: 3-5 business days
- East Coast: 4-6 business days
Do you offer expedited shipping?
Yes, faster shipping options are available at checkout for an additional fee.
How do I track my order?
You'll receive a shipping confirmation email with tracking information once your order ships. Use the provided link to track your package.
My tracking hasn't updated—what do I do?
Tracking can take 24-48 hours to update after shipment. If no movement after 3 days, contact us and we'll investigate.
Delivery
What if I'm not home when my package arrives?
Carriers typically leave packages at your door or make multiple delivery attempts. Check your tracking for specific carrier procedures.
Do you require a signature?
Signature requirements vary by product type and order value. Age-restricted items may require adult signature on delivery.
Can I have my order held at a shipping location?
Once shipped, you can often redirect packages to carrier pickup locations. Check with the specific carrier for options.
What if my package is lost or stolen?
Contact us immediately. We work with carriers to investigate and can file claims for lost packages. Keep all tracking information handy.
My package says delivered but I didn't receive it.
Check around your property and with neighbors. Wait 24 hours (packages sometimes scan early). Contact us if still not found.
Returns & Issues
What's your return policy?
Unused, unopened items may be returned within a specified period. Used items and certain product categories cannot be returned for health and safety reasons.
What if I receive a defective item?
Contact us immediately with photos of the defect. We'll arrange a replacement or refund for defective products.
What if I ordered the wrong item?
Contact us as soon as possible. If the order hasn't shipped, we can modify it. If shipped, we can discuss return options for eligible items.
How do I start a return?
Contact our customer service with your order number and reason for return. We'll provide instructions and any necessary return labels.
When will I receive my refund?
Refunds are processed after we receive and inspect returned items. Allow 5-10 business days for the refund to appear on your statement.
Vape-Specific Questions
Can you ship vapes to my state?
Some states restrict vape product shipments. If you're in a restricted area, affected items will be noted during checkout.
Why is age verification required?
Federal law requires age verification for vape products. This may happen at checkout or delivery.
What carrier do you use for vapes?
Due to shipping restrictions, we use carriers approved for tobacco/nicotine products. Options may vary by location.
Contact Us
Still have questions? Contact our customer service team. We're here to help make your shopping experience great.
Browse our full collection to start shopping.